Registered for a course and need assistance?

General

• How can I download my certificate?
• I received an email with subject "Award Solutions Course Registration" - what do I do now?
• What is my password for sign in or login?
• Where can I find the Reference Guide for my class?
• The name on my certificate is misspelled - how do I change it?

On-Demand Courses

• Video Playback Troubleshooting
• Which browser works best for On-Demand courses?

Expert-Led Live Online Courses

• Where can I download a calendar invitation for my class?
• Where can I find my meeting link for my class?
• Trouble Joining an Expert-Led Live Course (Zoom)
• Zoom Basics
• How do I join the Expert-Led Live Web Session? (Zoom)
• What is the best browser to use for your courses?