Registered for a course and need assistance?

Basics

• Video Playback Troubleshooting
• "My Learning" Dashboard - Learning Plans
• "My Learning" Dashboard - Course Types
• "My Learning" Dashboard
• Creating a Complex Password
• Setup Two-Factor Authentication

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Blended Learning Courses

• How do I join the Expert-Led Live Web Session? (Zoom)
• Help! The class times/dates from Award Solutions for a blended class do not match the ones from my company.

On-Demand Courses

• How can I tell if I've completed an On-Demand course?
• How to access your On-Demand courses
• Which browser works best for On-Demand courses?

Expert-Led Live Online Courses

• Trouble Joining an Expert-Led Live Course
• What is the best browser to use for your courses?
• How long is the course material available?